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Error code on the Google Play Store -2

I need to figure it out, because this is a pretty big problem. My users continue to send letters that the application cannot install because the error code is -2. Here is the screenshot I received.

Do you have any tips? Thank you very much!

enter image description here

UPDATE: It appears that after updating the application the problem has been resolved. Now the user reporting setup works.

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This may not be a real solution, but I had the same problem a few days before. After a few days of searching the Internet, I updated my application on the Play Store with some minor changes (nothing that really helps solve this error, I think).

The error just disappeared. Perhaps this is just a bug on Google Play. Therefore, if you are planning an upgrade, just do it and I think it will be resolved.

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