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Was your Microsoft support worthy of you?

I saw this quote in this question :

MS support is bad, unless you paid for a support contract ... then it is very good. - gbjbaanb

It made me think. My company had several support incidents with Microsoft a few months ago (before Qaru was in real time). In both cases, we pushed the limits of the SharePoint system that we built, and the API did not show events to inform us of the completion of operations. Both times, Microsoft's answer was to tell us to add a call Thread.Sleep()and just wait for the operation to complete.

Now I am all for a community working together to answer questions, but sometimes there simply are no answers to your question on the Internet.

At a time when you cannot find the answer, was the support paid worth it?

If you have had success with Microsoft paid support, please share some issues. I am trying to figure out what to expect from an incident of support.

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Yes it is. If you try to solve the problem yourself, you need to get at least a third person before you get someone who understands the problem, and maybe a fourth can help.

As soon as you get to this person, I found that the support was incredibly good with a lot of follow-up, and I even had a person with MS support who helped me solve the difficult problem of deploying ASP.NET with one of our clients.

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I had only one experience with Microsoft support, in which case I found that this was not enough. After a few hours by telephone, they came to the conclusion that it was not possible to solve my problem (I could not change the site settings in IIS), and we would have to reinstall everything. Later, I found a way to fix it myself, without going through all this, manually editing the file. That was about 8 years ago, although since then I have not had to deal with them.

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