How do I resend an email to a recipient who is both personally and remotely signatory?

Question

I'm not sure that this is possible, but we have implemented one of our subscribers both for remote and personal (by including clientUserID in the request AND using signer.EmbeddedRecipientStartURL = "SIGN_AT_DOCUSIGN";

Thus, the signatory receives an email, but can also subscribe to the built-in.

When we modify the envelope (for example, changing the subject line of the message) and pass resendEnvelope=true to the envelope update API, it only sends a new message to the remote subscribers. A signer who does not receive both does not.

Is there any way around this, or, unfortunately, I have to create an all-or-nothing scenario when the subscriber is manually advertised both personally and remotely and needs to be deleted / re-added by the user in order to convert between them?

Answer 1

I'm not sure if there is a way around this only by using the platform settings, however you can always just send your application by email, instead of using the email alerts generated by the platform when certain conditions are met.

Since you have information about the recipient, you have your name and email address, so when this envelope is changed, you can call Envelopes: get the API to get routing information to find out who turns it, etc. , then create a signature URL for this recipient, write in the company letter and send it along your path.