Automation of Automated Processes
First, a little background ... In 2011, I was the Operations Manager for the Bristol-Myers Squibb Contracting Center of Excellence. We were in the early stages of developing a new Global Contracting System. This new system has replaced many manual efforts around the world to create a single system for creating, storing and retrieving contract information for the entire organization. You should not ask any small tasks, and we certainly underestimate the scope and possible consequences. Like most organizations gaining control of this contract management process, we found that it was 4-10 times larger than expected.
We did a lot, including creating a support organization from scratch that specialized in this particular application and became a true subject expert for the organization in languages āā(7) and most time zones.
On the other hand, the application brought its own problems, which included missing features, less stellar performance, and the larger workload needed by the Operations team. This is where the automation of the robotization process takes place.
Many of the āfeaturesā of this software were simply too complex for end users, but were required to create contracts. In the first example, a āContactā is added with which a Contract will be concluded. "Third party" if you want. This, it would seem, is a simple thing in which (7) data entry screens, a mysterious access point, twenty-two minutes and a master's degree were done to figure it out, at our discretion, for everyone. We quickly made a business decision for the Operations team to create these āContactsā on behalf of our end users. We expected several thousand a year to be needed. We passed 800 requests a week very quickly. With three FTEs running on it, we have accumulated a backlog, and the treatment time is more than two weeks per request. Obviously, this would not be in any business environment.
The manual process was so complex, even my employees had a large number of errors in creating them, even as subject matter experts. As a result, repetitive work further complicated the problem and added costs. I had some previous automation capabilities and products that I worked with, but this need was even more intense and complex than I had met before. I needed something great, fast, easy to implement, and that would NOT require the help of IT (since it had its own pitfalls). I researched a number of products, all professing similar things. One of them, of course, stood out to me. He seemed the most capable, affordable and had good support options. I chose Automation Anywhere for about $ 4,000.
I am not here to submit to Automation Anywhere or to any specific product, for that matter. But my experience with this tool forever changed my expectations and understanding of what Robotic Process Automation means. Now, donāt get me wrong, Iām not here to transfer for Automation Anywhere or any specific product, for that matter. But my experience with this tool forever changed my expectations and understanding of what Robotic Process Automation means. (see below if you are not sure)
After the first week of buying the tool and learning some functions, I was able to replace the manual process of creating "Contact" in the contract system from a two-week turnaround to a (1) hour turn. For each application, it took 22 hours to work with FTE. I was able to run this Automated process from a desktop PC and process each request, fully automated, including verification and confirmation steps in other external systems, to ensure better data quality than was possible before. In the first week, my software costs were recovered by more than 200% of the saved workforce, which allows these resources to focus on other tasks with a higher cost. I donāt care where you are from, itās amazing profitability!
It was just the beginning, now that we had this tool, and in fact it could have done much more than this initial task, which I needed, it became one of the most valuable resources for developing functional proof of the concept / prototypes more complex processes necessary to bridge the gaps in the contract system. I was able to add a corporate license to the initial purchase and provide a more reliable infrastructure, working with our IT department, with insanely low cost for full implementation. I now had (5) dedicated corporate servers working 24/7 and (2) development licenses to create and support automation tasks, and we were able to continue to support the initiative of the Contract, even with a volume that is much larger than expected with the same a number from FTE, as we started. It has become a platform for reporting, end-user notification, system alerts, data updates, workflow, job scheduling, monitoring, ETL, and even data entry and migration from other systems. The disadvantage due to the introduction of this automation tool for a robotic process cannot be higher. Soft dollar savings through timely solutions for the business community and the ongoing professional integrity that we have been able to demonstrate and promote is evident in the successful implementation of more than 48 countries during (1) year and the introduction of more than 120,000 contracts each year since .
It has become a platform for reporting, end-user notification, system alerts, data updates, workflow, job scheduling, monitoring, ETL, and even data entry and migration from other systems.
While the term āautomation of automatic processesā is currently just a buzz, concepts have existed for some time. Please, please, however, do not assume that this means that this is a difficult and forgotten situation. As it grows, and it grows, you need a strong plan to manage your tasks, resources, and infrastructure to support your work. These tools basically mimic everything that a person can do, and much more than a person. However, a person can rather quickly change their steps in the process if one of the āsourceā systems that he / she uses has a change in the user interface. In most cases, your automation tasks must be āmodifiedā to make this change. Some business processes may be simpler than others for automation, and may be two complex for the random āautomation task creatorā to create and maintain. Be sure that you have substantial resources to create and maintain tasks. If you plan to do something with your RPA tool, make sure you have reliable supervision, management, resources and a corporate āchampionā, or I assure you that your efforts will not be successful.
Automation of an automated process is defined:
(IRPA) Institute for Robotic Process Automation: āRobotic process automation (RPA) is an application of technology that allows company employees to set up computer software or a robot to collect and interpret existing applications for transaction processing, data manipulation, triggering of responses and communication with other digital systems. "
Wikipedia: āExamples of robotic automation include the use of industrial robots in manufacturing and the use of software robots to automate production processes in the service sector. In the latter case, the use of the termā robot āis metaphorical, conveying the similarities of these software products that are manufactured to provide universal automation capabilities, and then configured in the end-user environment to perform manual and repetitive tasks - for their industrial analog robots "The metaphor is appropriate in the sense that the software" robot "now imitates or replaces functions that are classically related to humans."