Thanks for your updated comments.
It could be:
- Web server
- Your customer’s browser extensions
- Your file name is too long (as shown below, but v old articles)
I think this is most likely number 2, since you cannot reproduce the problem (you are using real versions of browsers, right?).
You can ask them to run Internet Explorer without extensions by running iexplore -extoff , and look, it doesn't matter. They can also check their security settings.
I found with IE that this could be a lot of things causing the problem, as I mentioned before, before I had the problem of “inability to download”, because for some reason our server had double gzipping content, only with IE, and IE obviously didn’t really like it.
I know that these articles are very outdated, and I am sure that they are not applicable, however they may be relevant: http://support.microsoft.com/kb/816868 http://support.microsoft.com/kb/812935 / en-us
source share