Lost superuser Perforce

Question

I use the Perforce server, but the only superuser account is lost due to the fact that the Perforce support guy (who uses the superuser account) left the company and did not write the superuser account information. My team depends on the perforce server. What can I do now to regain administrative control over him? I have administrative rights to the Windows server hosting the perforce server.

Answer 1

A quick search on the Internet shows that Perforce is often asked about it, and they did something about it: here is the link to their knowledge base article.

Here is a description of the problem from the article:

The superuser cannot access the Perforce database due to the following conditions:

• When the only superuser account specified in the protection table is accidentally deleted, but still remains in the protection table
• The superuser account owner forgets the superuser account password.

The idea of ​​the fix is ​​to stop the server, move db.protect to the side, bounce the server, change the password using any other account, and then move db.protect back and scan the server again.