Depending on the version of the word used, I would say that the problem arises from inline content-disposition
In recent versions of Word (seen in Word 2010), it tries to open a document in WEBDAV mode when inline , which can cause problems (locks, missing cookies or credentials when trying to export / print a document)
You can look at your network traffic to see if this is the behavior of WEBDAV and see if the content-disposition attachment resolves the issue.
Hope this helps
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