TFS Email Solutions

Question

For several days, I was looking for a solution that integrates the current work item link via email into a specific work item history.

For example, as soon as a ticket is created, if a specific TFS email account is included in the email correspondence associated with a particular ticket, a service will analyze the TFS email account, read the contents of the email, and attach the conversation to the work item. I have seen other ticketing systems support similar functionality.

The main problem I'm trying to solve here is to increase productivity by automatically saving all tickets in synchronization with the corresponding chains without user intervention.

Does anyone know of any commercial or open source software that can support this functionality?

Answer 1

I just implemented a cloud service using SendGrid , which accepts emails at [workitemid] @ mycloudservice.com and adds an email to the work item history. Therefore, if you send an email to the address [e-mail] , the date / subject / body of the email is added to the item ID 1236 "Work History".

Now I have a lot of things hardcoded for my personal use, but I'm going to make it universal / customizable for public use. The big caveat is that the TFS server must be visible on the Internet (works great with Team Foundation Service). I will update this answer when (if) I open it for general use. The code that SendGrid POST handles is here if you're interested.

There is also a TeamCompanion Outlook add-in, which gives you a button in the ribbon to attach the current letter to the work item. In the last round, I went with TeamCompanion, I found it in order, but a bit wrong, and this may have slowed Outlook (or it could be psychological).