ITunes connect won't let me add myself as a user

Question

I am working on an application in iTunes to connect to a client with an iTunes connect account. I want to add myself as a user to receive notification of updates in the status of the application. When I try to add myself as a user, I get the following message:

The email address you entered belongs to your iTunes Connect account. Please enter a different email address to continue.

I use this email address on my own iTunes account for your company, but not on my client account. How can I add myself as a user?

Answer 1

@sarnold Turning your comment into an answer because it worked for me.

Two separate websites

Obviously, for historical and organizational reasons, Apple operates a forked development business and app store.

• developer.apple.com

  Website for all technical resources, including documentation, WWDC video, etc.

• itunesconnect.apple.com

  This completely separate website handles the business end:

  • Contracts, banking, payments.
  • Download the finished application.
  • Identify your products for in-app purchases.

Problem: Different Account Processing

Developer.apple.com differs in that a programmer can have one Apple identifier used to join multiple developer accounts. She can work in three different companies, and they will be assigned a role in each of these developer accounts on all Apple IDs. When she visits the developer's site, she is presented with a pop-up menu asking which of the three developer accounts for developers she wants to access during this working session. Nice.

The problem: in iTunesConnect, not so nice. In iTunesConnect, the "admin" person cannot assign existing Apple IDs as members with a role. Very strange. The admin is forced to create a new ID for each person being adding to the team. That means the person joining must have multiple email address. If an admin tries to add you to their iTunes Connect with an email address already used on some other company iTunesAccount, an error message reports that email address / Apple ID is already in use. Obviously the programming team running the iTunes Connect site could use some help from the Developer site team. ☹

Workaround: Email Address Tricks

The workaround cited by sarnold includes the email addresses feature. The specification for mail servers has a feature in which you can expand your email address . You can add a suffix to the first part of your email name by adding the + + PLUS SIGN sign. From what I could understand, email software first looks for an expanded name. If no such name is found, it cancels the extension and looks again. If found, a shorter version of the email address is used.

So, if the programmer Susan wants to use her [e-mail] email address for the second or third iTunesAccount, she tells her client administrator at Acme Corporation to use something like this as her email address: [e-mail] . Apple will still create an unnecessary additional Apple ID for Susan, but at least Susan should not worry about creating and accessing additional email accounts. Letters sent by Apple will [e-mail] at [e-mail] .

Susan double-checked that this would work before talking to the administrator. She sent an email to [e-mail] to make sure it arrived at [e-mail] account.

In fact, mail servers are not tricked by an extended email address, but iTunesConnect is tricked into creating a new Apple ID using an old email account.

Answer 2

Basically, you cannot invite other iOS developers to view your efforts, which appears to be the result of this policy.

Answer 3

I had (and have) the same problem ... which makes me curious, like a FlavorScape suggestion;)

What I did seems to be a sarnold comment: I used an alternate email address ( _ @ gmail.com instead of _ @ googlemail.com) and it actually created a new AppleID with that email address.

It works great, but it would be much better to just connect my actual developer account to my client.

The way this is happening at the moment, I can’t even access the resources of the developers and (most importantly) in the training center with a new Apple identifier, so my client needs to create new training profiles and stuff, which is quite complicated and complicated. It’s also a pain to let him test applications on his devices, as the developer’s certificate is installed on my Mac, not his, and therefore I’m the only one (or, better, my Mac is the only computer) that can install new ones on my devices training profiles.

Is there a better way to connect accounts and solve these problems?

Cheers, Nils

Answer 4

Apple will now allow you to invite the same email address to multiple itunes connect accounts and will no longer allow you to add new emails using +. Just a word of warning for others who did this, the original message is now out of date with the new Apple policy.

Answer 5

@knl: The problem in the original question is specifically related to iTunes Connect. If you want to be able to manage the Provisioning Center, create profiles, etc. - Ask your client to add you to this account. Here are the steps:

• Go to the "Member Center"
• Select the People tab
• Click on invitations
• Select "Invite User"
• on the next screen, they can choose your role, including "Member" (limited access) and "Admin" (full access).

Answer 6

From the Apple documentation:

You can only create accounts for iTunes Connect users who have assigned their administrative or technical roles. Testing users do not have access to iTunes Connect, but will be able to test the purchase application in the development environment on a registered test device.

Link here