The problem is that Polymer 2 HTML Imports does not work on iOS <10.3. To make it work, you will need Polyfill .
See Polymer 2 Support Chart .
In addition, Polymer 2 uses ES6, which is only supported on iOS 10+, in order to use it on iOS 9, you must compile your application into ES5 .
But with iOS 10 having 86%, I would recommend just disabling iOS 9 and only support iOS 10 in your application.
jcesarmobile
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