It is too late, but I ran into this problem. I use rails 5 and capistrano 3.6. I solved this problem by creating a symlink for the shared folder.
Perhaps you already have this line in your deploy.rb
set :linked_dirs, %w{bin log tmp/pids tmp/cache tmp/sockets vendor/bundle}
If you want to save user images in the public / images / user _images and symbolically bind them to the shared folder, add the folder name with a space (for example :):
set :linked_dirs, %w{bin log tmp/pids tmp/cache tmp/sockets vendor/bundle public/images/user_images}
Now run cap production deploy and you can access the images in the shared folder.
Drgeneral
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