Failed to get location information for mobile services - Error 400

Question

I try to follow the introduction of Scotts for Azure on this page: https://www.windowsazure.com/en-us/develop/mobile/tutorials/get-started/

But already at point 4, when I intend to create a new mobile service, an error occurs. I see briefly that the white dialog is suitable, and the field "Explanation for the region" says "Loading ...". Then the dialog quickly disappears and I get the following error message.

Failed to get location information for mobile services - Error 400 Browser: 5.0 (Windows NT 6.2, WOW64) AppleWebKit / 537.4 (KHTML, for example Gecko) Chrome / 22.0.1229.94 Safari / 537.4 User language: Email: (my email)

A custom language that was not specified made my little suspicious. I checked in Chrome, but the language is specified, so there is nothing wrong. Then I tried IE 10 and got a similar result. The user language is now actually detected correctly, which is good, but the error message is all the same.

Failed to get location information for mobile services - Error 400 Browser: 5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident / 6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Zune 4.7) User language: sv-SE Email: (my email address)

I assume this is a problem with the preview version of the Azure site. Is there anything I can do to make it work?

Answer 1

Several users seem to be facing this issue, and as far as we know, this is due to having multiple signatures on your Azure account, some of which are not enabled for mobile services. Can you try the following:

• Go to https://manage.windowsazure.com
• Sign in with the account used for mobile services (or any other Azure service).
• Click the top panel to see the options.
• Click "ACCOUNT" (you may need to provide a password again)
• Click "Preview Options" at the top
• Add a mobile services function for each of your subscriptions (register again if you have already stated that you are registered)
• Wait a couple of minutes for the addition to go through the normal automatic process.

If this does not work, can you send me an email at [e-mail] so that I can keep track of it?