IPhone Settings Utility Could Not Find "Apple Mobile Support"

Question

I am currently using the Marmalade SDK on my Windows machine to create an application. I am trying to test the application on the iPhone and downloaded the iPhone setup utility for this. However, whenever I run it, I get the following error:

IPhone Setup Utility could not find "Apple Mobile Support". Reinstall the iPhone setup utility. You can download the iPhone setup utility from http :: //www.apple.com/support/iphone/enterprise.

However, even when I reinstall it, I still get the same error. Any help would be greatly appreciated!

Answer 1

I had the same problem and found the answer on one of the Apple forums. This is a recent issue for those who work with 64-bit Windows and have updated iTunes to the latest version 12.1.

This version of iTunes replaces 32-bit support for the Apple Mobile Device with a 64-bit version that iPCU does not support, since it is 32-bit.

Solution Method:

• Remove Apple Mobile Device support and Apple App support through the Windows Control Panel.
• Download the iPhone setup and extraction utility using 7-zip
• Install AppleApplicationSupport.msi and AppleMobileDeviceSupport64.msi (not against 64, it's just an installer that is 64-bit, 32-bit binaries)

Screenshot for your confidence

Note. If you still need to use iTunes, you will have to use version 12.01 until Apple's lazy asses fix it.

Edit: Apparently, they are not lazy, but selfish injections. iPCU no longer exists. It has been replaced by Apple Configurator, which was not released for Windows.

Answer 2

Try restarting the Apple Mobile Device service http://support.apple.com/en-en/HT203188

Answer 3

Steps:

• Remove only Apple Mobile Device support

• Extract iPhone Configuration Utility using any zip utility

• Install only AppleMobileDeviceSupport64.msi (because the other will not be installed)