How to get crash logs of external Testflight testers on Xcode or iTunes?

Are there any ways to find out what is wrong with someone. It works on all other devices except this person.

The man tried to uninstall the previous version and install a new one, but it still does not work. I suspect that one of the files that I put in the document folder may still be there ... but the format of this file has changed from ...

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Apple has a tech note about this title Debugging Deployed iOS Apps .

In addition, if your tester syncs iPhone with a Macintosh or PC, iTunes also helps move logs to predictable places where they can be extracted from .

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