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A good tool for collecting problems, improvements, ideas

I need a tool to collect feedback and new ideas within our company regarding our internal IS product. The problem is the level of adoption of such an instrument.
Most of our colleagues are not IT oriented, so a solution like BugZilla or Jira is a difficult way to use them. You need to create an account, take care of a lot of parameters before sending, new ideas about new software are not very suitable in these tools, etc.

So here are my requirements:

  • No registration required or optional.
  • Several input fields.
  • If possible, the WYSIWYG editor for the main description field.
  • Based on the Internet or email (we use the internaly look).
  • Free (like beer).
  • Not too chaotic (Wiki is not an option)

I took a look at uservoice (of course), this is a really good tool for experienced people, but too complicated for my target users.

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Is it possible to get feedback that you can get by filling out the form? There are many free solutions that provide you with survey forms that are very convenient to use, and if they are not applied, it is also quite easy to implement.

I also don’t understand why the wiki will not be a good solution, but regarding Outlook, you have the ability to make simple votes (approve / reject) (yes / no):

See: http://www.microsoft.com/atwork/worktogether/forms.mspx

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Microsoft Exchange Server supports public folders, lists / email groups. It can be an easy introduction to collaboration for your environment using familiar tools. From Microsoft Help for Public Folders:

Public folders are an effective way to collect, organize, and share information with other people in your workgroup or organization. You can use public folders to share files or message bulletin board information.

I'm not sure how effective the tools are for managing these "lists" - I'm not sure if you can mark the answers, for example, so that all users see the tag.

But this is probably a good start. As people begin to see the value of collaboration, something like a Wiki becomes more attractive.

I must say that Confluence , especially now that editing with Open Office or Microsoft Office tools is really worth watching. Not for free (like in beer).

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If the barrier to actually using the tool should be minimal, then perhaps the best way to get feedback is to use an email address. Everyone knows how to use the system, so there is practically no barrier. And the feedback that is provided should be handled by the developers / management in any case, in order to decide what specific actions will be taken. Then developers can use any system suitable for them to track errors, immediately demand functionality, attractive functions that can be implemented later, etc.

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Some "defect tracking tools" handle this.

Do not vote for "defect tracking." Some of the tools are enterprise and processing incidents, requirements, requirements, etc. And you can go to one place for errors and promotion requests.

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I would have thought that a locally hosted php-bb forum (or another ...) would be a good choice, as you could moderate it and have a FAQ and history that people could check before duplicating sentences. So, this is an advantage over a simple email address, and it has a simple, well-known interface.

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What is too complicated regarding uservoice? The main user interface is the only question ("I suggest you ..."). Your users can be anonymous, one login box, a website free for small users. It seems to check all the fields except the visual editor. Even managing it is not difficult. (I use it for my iPhone app.)

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It seems that you are faced with a very standard compromise - you want your reviews to be structured, but you do not want your ads to overlap with you.

You cannot have your own cake and eat it too. Why wiki from the table? Wikis were designed to balance this kind of compromise.

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How about using Google Groups? I found a mailing list that works well for this purpose.

Edit: or what about http://getsatisfaction.com/

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You can use Google Docs to create a shared spreadsheet. Google accounts will be required for your needs, but they only need to log in once, and the cookie will remember them the next time.

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Hmm, I found that we also have InfoPath as part of our toolkit. I never used it, but maybe he could do the job.

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