Which web application would you recommend for user feedback?

Question

Which web application would you recommend for user feedback?

• Get Satisfaction ( http://getsatisfaction.com )
• User Voice ( http://uservoice.com )
• feature list ( http://featurelist.org )
• or other recommendations?

Answer 1

Seeing the success of User Voice with SO, and its ease of use, I would recommend it. Some users feel that registering with User Voice is a hassle, but it only takes a minute and even adds support for OpenID.

Answer 2

Given that only UserVoice offers non-English versions, this is no problem if you need it.

Satisfaction gains wider reach than uservoice; while the latter is focused on sending suggestions for improvements, the former is a more general feedback solution that includes praises and lights about any product.

Answer 3

User voice

Answer 4

I used UserVoice both as a client and as an administrator, and I would highly recommend it. It is easy to use in both directions, and the creators of UserVoice are great people and very active on Twitter and other communication media.

To be fair, I have never used any other services, so I can not say much about them.

Answer 5

Satisfaction seems to pick up the fastest I've seen. I would use it for this reason, if the client already has an account and has used it once or twice before they are much more likely to use and not be disappointed in the system.

Answer 6

Try Google Moderator. You must have a Google account, but this is much less hassle than a getatifaction or uservoice account. It is simpler, but easier to use and understand. You can use the Google Moderator API to host it on your site and log in with your account on your site.

Answer 7

I do not like the GetSatisfaction approach to posting communities on the Internet, leaving employees to demand it. Provides users with a misconception.

At my company, we determined the need to solve one stop to resolve any issues from our users. A simple feedback support platform is not consistent with the bill. This is where I like the approach that Zendesk , UserRules , UserVoice . Zendesk started with HelpDesk, now providing the Community Forum. Both UserRules and UserVoice have implemented KnowledgeBase for companies, however the implementation of UserRules is in line with the bill here ala Zendesk.

Needless to say, any product with an ultra-modern set of functions and a simple, clean interface is a necessity of our time. Kinda, like UserVoice and UserRules, is developing more than Zendesk.

Answer 8

Strictly from the point of view of clients, I like to interact with User Voice - easily, quickly and cleanly. (Note: I never had to use Get Satisfaction, so I can not compare)

Answer 9

Both have their own flavors, although the Get Satisfaction UI interface seems smoother and richer - for example, can you post images - something I'm not sure what you can do with UserVoice?

Answer 10

Why aren’t you using Google Forms? It is free, it integrates very well with Google Docs and has a very easy to use API. Take a look here: http://www.google.com/google-ds/forms/