Where should incompatibilities with various Android devices be reported?

Question

I designed a home screen widget. The first release was tested on a nexus, htc evo 4g and motor droid. worked fine. after entering the Android market, someone said that it does not work on samsung fascinate (galaxy s). It turns out there are two incompatibilities (errors?) with the implementation of the android galaxy. one with the layout, and the other with the processing of intentions.

they are easy enough to get around, but where should this be reported?

Answer 1

I would start by posting the questions here on StackOverflow, describing your actual symptoms (one question per theorized error, please), so we can hash if there really is a compatibility issue. Or perhaps your problems have already been addressed here in other matters.

Once we have determined that there is a genuine flaw in the device, depending on the manufacturer, I can warn them about the problem. Although there are several public channels for this, I try to establish relationships with as many device manufacturers as possible, only for such problems.

In addition, as soon as the compatibility error is confirmed, I, you or someone else may indicate the error against the Compatibility Support Kit (CTS) . This is the battery of tests that a device must pass in order to qualify for the Android Market and related applications from Google. The true compatibility issue should be raised by the CTS, so we will not encounter similar compatibility issues in the future. For example, here is the CTS error. I reported the shortcomings of Samsung phones and here is the CTS error. I reported that it was connected with the lack of HTC phones.

It is very important that I see StackOverflow compatibility issues. Since I don't know if @ syntax works in questions, you can add a comment to your own question addressed to @CommonsWare to increase the likelihood that I will find your question.

Answer 2

In general, errors with specific Android phones should be reported to the manufacturer. Unfortunately, you often need to work a bit to find a place to contact the manufacturer. For Samsung, can you try just registering a support request ? I could not find the list of errors specific to Android.