Why do I get a blank page in my store after payment through Paypal?

Question

When I make a payment with PayPal on my prestashop website, after Checkout payment, the page turns white and stops working, but doesn’t return to check the PayPal page, where we can find the opportunity to return to the store with the transaction amount and confirmation, for example, “Payment completion "

so I decided to reload the white page, and it returned to my site, and he told me:

"Error occured : Merci de vous reférer aux logs : 1. PayPal response: 2. CHECKOUTSTATUS -> PaymentActionCompleted 3. TIMESTAMP -> 2012-12-08T22:35:15Z 4. EMAIL -> [e-mail] 5. PAYERID -> 6E5PYX5CHP6N6 6. PAYERSTATUS -> verified 7. FIRSTNAME -> Thomas 8. LASTNAME -> Lacroix 9. COUNTRYCODE -> FR 10. SHIPTONAME -> Thomas Lacroix 11. SHIPTOSTREET -> 5 Rue St Hermentaire 12. SHIPTOCITY -> Martigues 13. SHIPTOZIP -> 13500 14. SHIPTOCOUNTRYCODE -> FR 15. SHIPTOCOUNTRYNAME -> France 16. ADDRESSSTATUS -> Unconfirmed 17. CURRENCYCODE -> EUR 18. AMT -> 1.01 19. ITEMAMT -> 0.01 20. SHIPPINGAMT -> 1.00 21. HANDLINGAMT -> 0.00 22. TAXAMT -> 0.00 23. INSURANCEAMT -> 0.00 24. SHIPDISCAMT -> 0.00 25. L_NAME0 -> Divers 26. L_NUMBER0 -> 201 27. L_QTY0 -> 1 28. L_TAXAMT0 -> 0.00 29. L_AMT0 -> 0.01 30. L_DESC0 -> ... 31. L_ITEMWEIGHTVALUE0 -> 0.00000 32. L_ITEMLENGTHVALUE0 -> 0.00000 33. L_ITEMWIDTHVALUE0 -> 0.00000 34. L_ITEMHEIGHTVALUE0 -> 0.00000 35. PAYMENTREQUEST_0_CURRENCYCODE -> EUR 36. PAYMENTREQUEST_0_AMT -> 1.01 37. PAYMENTREQUEST_0_ITEMAMT -> 0.01 38. PAYMENTREQUEST_0_SHIPPINGAMT -> 1.00 39. PAYMENTREQUEST_0_HANDLINGAMT -> 0.00 40. PAYMENTREQUEST_0_TAXAMT -> 0.00 41. PAYMENTREQUEST_0_INSURANCEAMT -> 0.00 42. PAYMENTREQUEST_0_SHIPDISCAMT -> 0.00 43. PAYMENTREQUEST_0_TRANSACTIONID -> 2B4648015B651205G 44. PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED -> false 45. PAYMENTREQUEST_0_SHIPTONAME -> Thomas Lacroix 46. PAYMENTREQUEST_0_SHIPTOSTREET -> 5 Rue St Hermentaire 47. PAYMENTREQUEST_0_SHIPTOCITY -> Martigues 48. PAYMENTREQUEST_0_SHIPTOZIP -> 13500 49. PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE -> FR 50. PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME -> France 51. PAYMENTREQUEST_0_ADDRESSSTATUS -> Unconfirmed 52. L_PAYMENTREQUEST_0_NAME0 -> Divers 53. L_PAYMENTREQUEST_0_NUMBER0 -> 201 54. L_PAYMENTREQUEST_0_QTY0 -> 1 55. L_PAYMENTREQUEST_0_TAXAMT0 -> 0.00 56. L_PAYMENTREQUEST_0_AMT0 -> 0.01 57. L_PAYMENTREQUEST_0_DESC0 -> ... 58. L_PAYMENTREQUEST_0_ITEMWEIGHTVALUE0 -> 0.00000 59. L_PAYMENTREQUEST_0_ITEMLENGTHVALUE0 -> 0.00000 60. L_PAYMENTREQUEST_0_ITEMWIDTHVALUE0 -> 0.00000 61. L_PAYMENTREQUEST_0_ITEMHEIGHTVALUE0 -> 0.00000 62. PAYMENTREQUESTINFO_0_TRANSACTIONID -> 2B4648015B651205G 63. PAYMENTREQUESTINFO_0_ERRORCODE -> 0 64. Cart changed since the last checkout express, please make a new Paypal checkout payment 

Therefore, I could not complete the payment method.

Does anyone know how to solve this problem?

Answer 1

There are two known issues with this.

• You need to add 755 rights to the modules/paypal directory.
• Perhaps the tools/tcpdf/tcpdf.php corrupt and you need to get its new version (you can get it by downloading the new Prestashop installation).