A quick web search suggests that Wireshark is used with custom plugins (provided by Jennic?).
The Jennic Sniffer Protocol string was not found in the current Wireshark sources, which strongly indicates that a custom version of Wireshark is being used.
So: I suspect that you will need to consult the seller and / or the vendor documentation (in which I mention various configuration options).
In any case, it is almost impossible to say much without being able to analyze the actual capture; based only on screenshots, I will just say the following.
The expert window says: "We do not support encryption with the protocol [version?]"
Does this apply to frame 322 that you selected. If so, the message means only what he says (assuming that the attempted autopsy is valid).
“incorrect” messages mean that the dissector cannot comprehend the data.
Larger image: Given the various “irregular shapes” and the warning that decryption is not supported, anything is possible ...
Again, your best approach may be to consult with the seller.
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